Emergency contacts

During any 24 hour day, 365 days a year we provide a communications link for any person, including other local authorities, that may require to be in contact with Coventry City Council.

Emergency out of hours number:

Tel: 024 7683 2222.

About the Coventry Communications Centre

When the City Council’s telephone exchange closes at approximately 5.00pm and during bank holidays and weekend periods, emergency calls are diverted to Coventry Communications Centre. We provide a point of contact and action for all housing tenants. If it’s two in the morning and someone has a problem... anything from a burst pipe to a break in – then it’s our number they call.

We operate a city wide and comprehensive radio network. The majority of mobile staff are connected through this network which provides fully integrated communications and safety support at all times.

And, should any incidents occur we provide a manual or electronic logging facility. Never a day goes by without one or more of the blue light services requiring our assistance.

We pride ourselves in the fact that we can respond to any emergency that requires the City Council to respond. When the Coventry Air disaster took place, we provided a communication service for the Emergency Planning officer, which linked through to all the council services that were required. The Emergency Services Unit team remained on site 24 hours a day for six weeks after the incident providing emergency lighting and security to ensure that the area was safe for investigators and members of the public.

Our officers are trained in first aid to ensure that should they be first on the scene then immediate help will be provided until assistance can be summoned via their personal radios.

Our officers provide a 24 hour service for the City Council. We provide support to noise pollution investigation officers and respond to unsociable behaviour.

School patrols were set up to combat growing vandalism problems within Coventry schools. It was decided at the same time that this patrol could also respond to alarm activations. Given the capacity of the communication centre to monitor alarm activations, schools were encouraged to invest in cost effective alarm installations. With this combination a fast response service is provided to schools for intruder, fire and panic alarm activations. School risk factors have been dramatically reduced.

We receive many requests from schools regarding repairs, unauthorised persons on site and heating failures - to which we provide the appropriate response.

Highest standards achieved

Our technology, our management systems and our services are all designed to meet rigorous quality standards.

The Coventry Communications Centre is built to the highest standards and complies fully with British Standards BS5979 requirements. The centre is becoming known throughout the UK as a centre of excellence. We are NSI – National Security Inspectorate - accreedited for our monitoring of intruder alarms.

These high standards are here to benefit you – our customer.

Remember:

We're Coventry City Council
We are local, we are established
We are your committed local authority
We are here to help.

Coventry City Council